Terms & Conditions

Terms & Conditions

Welcome to the dearwaste.fi webshop. By assessing this website, you agree to the terms and conditions. Please read the terms and conditions carefully before placing any orders on dearwaste.fi. This agreement may be updated from time to time. Dear Waste Oy cannot guarantee that the colors appearing on the webshop reflect in detail the items’ colors in reality. The colors may look different depending on your screen and computer settings.

General information

This website is operated by Dear Waste Oy (3254632-3). Throughout the site, the terms “we”, “us” and “our” refer to Dear Waste. We sell products to private individuals of legal age in Finland and worldwide. All prices include VAT. We reserve the right to change prices and shipping costs.

Dear Waste offers this website, including all information, tools and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These general terms and conditions (the “General Conditions”) apply when a person (referred to hereinafter as the “Customer”) place an order using www.dearwaste.fi and all of its related pages. The agreement is a contract concluded between you and Dear Waste Oy, Merchant Location Address: Merventie 58, 13720 Parola, Finland. Detailed contact information and other information about Dear Waste is shown on the website. The General Conditions are applicable for customers that are consumers.

The Customer must be a minimum of 18 years old to place an order via the Website. Dear Waste does not, in accordance with the Finnish law, accept any credit purchases from persons below the age of 18 years. Dear Waste reserves the right to deny or makes changes to a Customer’s order (e.g. if the Customer has provided inaccurate personal data and/or has any record or indication for non-payment of debt).

Dear Waste shall not be liable in case products are sold out, nor in the case of image or typographical errors on the Website, e.g. errors in the product description or other technical specifications, inaccurate prices and price adjustments (for example changed prices from suppliers, or changes in currencies) or incorrect information as to whether a product is in stock. Dear Waste is entitled to rectify such errors and, at any time, to change or update all relating information. In case an inaccurate price has been stated for a product ordered by the Customer, Dear Waste will naturally notify the Customer immediately and await the Customer’s approval of the changed price prior to Dear Waste’s continuation of the order process.

The Website and all of its content is owned by Dear Waste or its licensors. All information is protected by intellectual property and also marketing legislation.

Ordering and Payment Terms

The products are ordered primarily from www.dearwaste.fi via the shopping cart.

To be able to place an order using the Website, the Customer has to accept the General Conditions. By accepting these General Conditions, the Customer undertakes to comply with all of the General Conditions in its entirety and also acknowledges that he/she has read all the information on personal data and cookies and also consents to the use according to Dear Waste’s Privacy Policy set forth here.

When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering. Dear Waste encourages the Customer to always save the order confirmation in case of any future contacts with Dear Waste’s customer service regarding the order. The Customer has the right to cancel its order up until the time when it has been confirmed by Dear Waste. If the order is cancelled, Dear Waste will refund all payments the Customer or its pay- or credit card company has made as payment for the order.

Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.

Service Provider reserves the right to reject any order in its sole discretion.

Order confirmation

For all orders placed at dearwaste.fi, Dear Waste will send an order confirmation email which provides:

the reference number/ order number

the contact information you have provided

ordered products and quantities

the payment method of your choice

Dear Waste reserves the right to cancel an order placed by the Customer if a significant mistake is made in the pricing of the product. A mistake like this would be a significant difference to the normal price or the market price of the product, and an average customer could understand that there is a mistake in the price. An example of this would be for example if the price of an item is 0,00 EUR.

 Customer information

When the Customer places an order, the Customer will be asked to provide some personal information. The Customer confirms that the information provided in its entirety is correct and complete and The Customer is responsible for any errors in this information provided. Information about Dear Waste’s processing of personal data is stated in Dear Waste’s Privacy Policy, which constitutes a central part of these General Conditions.

 Shipping and delivery

Products that are in stock are normally delivered within the number of working days indicated on the Website. Unless otherwise agreed (for example in connection with reservation of products not in stock), the delivery will be made no later than 30 working days after Dear Waste confirms the order in writing through the order confirmation e-mail. Any further information about Dear Waste’s delivery of any products and the conditions for delivery are set forth here.

The expected delivery time is described in the order confirmation and also Shipping page on the Website. Unless otherwise exclusively agreed, and if a delivery is delayed for a longer period than 30 working days and it is not due to you as Customer, you have the right to cancel the purchase.

If any package needs to be picked up at a specific delivery point, the Customer shall do this within the time limit provided in the notification. Packages normally have to be retrieved personally with valid identification and the order number. The Customer will receive a notification of delivery stating when and where the package can be picked-up or received. The notification may be sent by email, ordinary mail and if the Customer has provided a mobile number, also by phone or text. If the package is not retrieved, Dear Waste is entitled to charge the Customer a fee of 10€.

Cancellation and returns

The Customer (except institutions and companies) has a thirty-day right to return or exchange a product according to Finnish consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes. More information about cancellation and returns is stated in Dear Waste’s Return Policy page.

Complaints

The Customer should inform Dear Waste Oy immediately of any problems either by emailing info@dearwaste.fi

Customer satisfaction is very important to us and, as such, we will aim to deal with your complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours.

The customer is welcome to contact us on any issue relating to their order, or for any general enquiries, on the email listed above.

Changes to the Service and this Agreement

Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.